Support

A question, a problem, an idea? We're here.

Frequently asked questions

I deleted a photo by mistake — can I get it back?

Yes, for about 30 days. Open Apple's Photos app → Collections → Utilities → Recently Deleted, select the photo and tap “Recover”. After that period, iOS deletes it permanently.

Giga can't see my photos

Check the access permission: iOS Settings → Giga → Photos, then choose “Full Access”. With limited access, Giga can only analyze the photos you have selected.

The figures don't match the “Photos” line in my iOS settings

That's expected. Giga measures the true weight of your photo library — what deletion removes from your library and your iCloud quota. If “Optimize iPhone Storage” is enabled, your iPhone only stores lightweight versions locally: the “Photos” line in iOS settings can therefore be much smaller than your library's real weight.

I kept a photo by mistake while sorting

Nothing is final. Clean tab → “Kept items”: the list of everything you kept, filterable by category. One tap puts the photo back in the sorting pile, without selecting or deleting it. During a session, the “Undo” button shows your latest deletions as thumbnails so you can take back exactly the one you mean.

How do I restore my subscription or lifetime access on a new iPhone?

Open Giga → Settings → “Restore purchases”, while signed in to the same Apple account used for the original purchase. Lifetime access restores the same way as a subscription.

I bought lifetime access — where is “Manage subscription”?

That row doesn't exist for you, because there is nothing to manage: lifetime access is a one-time payment with no renewal and nothing to cancel. Giga's settings show “Lifetime access unlocked” and the “Lifetime Premium” badge instead.

The celebration screens interrupt my sorting

Milestone and “jackpot” celebrations can be turned off in Giga → Settings → Cleaning section → “Celebration screens”. Your milestones are still counted, they are simply no longer shown.

Giga isn't showing in my language

Giga follows your iPhone's language and speaks twelve: English, French, German, Spanish, Italian, Portuguese, Czech, Slovak, Slovenian, Croatian, Hungarian and Greek. To pick another one: Giga → Settings → “Language”, or iOS Settings → Giga → Language.

How do I cancel my subscription?

Subscriptions are managed by Apple: iOS Settings → your name → Subscriptions → Giga, or from Giga → Settings → “Manage subscription”. Cancellation takes effect at the end of the current period; the subscriptions' 3-day free trial stops the same way, at no charge if stopped before it ends. For a refund request, use reportaproblem.apple.com.

How do I turn off anonymous statistics?

Giga → Settings → toggle off “Share anonymous usage data”. Your photos are never transmitted either way — statistics on or off (see our privacy policy).

Report a problem

A figure that looks wrong, a badly detected duplicate, a crash? Write to us with, if possible, a screenshot and the steps to reproduce the problem: maxime.cleev@gmail.com. Every report is read and helps improve the app.